Warranty policy

Warranty Policy from Eyelash Manufacturer 84

At Eyelash Manufacturer 84, we are committed to providing our valued customers with the right products and premium quality eyelash extensions. We understand that unforeseen issues may occasionally arise when receiving goods, and we are here to ensure your satisfaction. To that end, we have established a comprehensive warranty and refund policy to support our customers best.

7-Day Warranty for Quantity or Visual Defects:

Our warranty covers quantity or visual defects for a period of 7 days from the delivery date. We kindly ask our customers to inspect the received goods immediately upon delivery. If any issues are identified, such as breakage, missing items, or damaged packaging, please notify us at Eyelash Manufacturer 84 without delay.

Lash Curl Warranty

  • Classic lash extensions: We offer a generous 2-year warranty for lash curl. Customers must provide photo evidence of curl loss exceeding 20% within a box to initiate this warranty. In such cases, we will promptly send replacements for the affected boxes.
  • Pre-made lash extensions: For pre-made lash extensions, we provide a 1-year warranty for lash curl. To qualify for this warranty, customers should return the affected items and go through the replacement process for curl loss exceeding 50% within a box. We cover all shipping costs for this process.

Warranty Process

Our warranty process is designed to make it as easy and convenient as possible for our customers:
  • Step 1: Contact our sales agent, informing them of the condition of the goods and providing photos and videos of any defects or incorrect items received.
  • Step 2: After reviewing the provided evidence, we will respond promptly with the most suitable solution for you. We’ll also offer guidance on how to minimize any further damage, if necessary. We will also provide detailed return instructions, including terms and conditions based on the extent of the defects.
  • Step 3: If the situation necessitates returning the goods to our factory, the customer will be responsible for covering the shipping fee. If the fault is determined to be from our factory, we will reimburse you for the shipping fee upon receiving the goods.
  • Step 4: Our quality control department will conduct a thorough inspection upon receiving the returned goods. If the fault is attributed to our manufacturing, we will exchange the defective products free of charge or provide a refund. However, if the fault is determined to be caused by external factors, such as carriers or customers, the customer will bear the full cost of reproduction and shipping.
Eyelash Manufacturer 84 is dedicated to ensuring your satisfaction and addressing any issues that may arise. We prioritize your experience and stand by the quality of our products. If you have any questions or need assistance with our warranty and refund policy, please do not hesitate to contact us. Your satisfaction is our highest priority.